I scheduled an appointment for my dishwasher which I purchased in April ****. The door...

GetHuman5321080's Complaint issue with GE Consumer Relations from October 2020

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The issue in GetHuman5321080's own words
I scheduled an appointment for my dishwasher which I purchased in April ****. The door was jammed & would not open fully & now just slams down completely when opening. I called the GE Service Support Line around ********* & lodged a complaint because I had to wait ** days to get a service call appointment with a new dishwasher. Spoke with Nicki at GE Consumer Relations, case *********. My appointment was scheduled for Wednesday, ********* between *am-*pm Eastern. I received a call from the technician assigned who said he'd be to me between *:**-*:**pm. He never showed up and never called, neither did his company. I called his number & got no answer. I then called GE Customer Service line who initially said they didn't see I even had an appointment scheduled, then found it. They tried to call the *rd party company who was supposed to service me and they could not get through either. I was told to call GE Consumer Relations ****, who's hours according to the recording are *am-*pm Eastern. I called at *:**pm & held for ** minutes to no one picking up, then the recording said to call back as the office was now closed, at *pm! I called back again at *am today, *********, only to be placed on hold for over ** minutes without anyone picking up. I've been a GE consumer for decades and am completely disappointed by the lack of process, service and response GE has in place for consumers. I rescheduled a service appointment and now have to wait another * weeks for service. I truly hope that this appointment is kept and my dishwasher is able to be serviced promptly & that GE make some serious changes to how consumers are serviced. It's a completely unacceptable process.

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GE Consumer Relations

Complaint issue
Reported by GetHuman5321080
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 593 others
0 customers following this

Timeline

GetHuman5321080 started working on this issue
Oct 1st, 2020 2:33pm