We purchased a new White GE smooth top slide in range from Lowe’S and had to have the...

GetHuman5194833's Complaint issue with GE Consumer Relations from August 2020

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The issue in GetHuman5194833's own words
Resolve issue ... We purchased a new White GE smooth top slide in range from Lowe’S and had to have the GE serviceman come out to check the range oven door that is not sealing properly and causing the top of the oven door and the cooktop to discolor. The serviceman was at our home on ********* and said there was nothing he could do because it was a structural and engineering issue. The oven door on the right side has a gap when closed that my wife can put her little finger in and open the door. We were given case ******** and were told to contact Consumer services. We are requesting that the range be replaced since the issue cannot be repaired by the serviceman. Please contact me regarding this issue. I am requesting the range be replaced. I called the telephone number given to me by the service representative and was on hold for * and one half hours and no one answered. I called back on August **, **** starting at *:**AM AND I AM STILL WAITING FOR SOMEONE TO ANSWER. Linda Farley (***) ***-****
No one answers the telephone
Replace the unit because the serviceman stated anything he does would not resolve the issue.
I have owned GE products at my other home for over ** years
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GE Consumer Relations

Smooth top range door not sealing
Complaint issue
Reported by GetHuman5194833
Aug 24th, 2020 - 8 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 437 others
0 customers following this

Timeline

GetHuman5194833 started working on this issue
Aug 24th, 2020 7:31pm
GetHuman5194833 indicated the issue is not fixed yet.
Aug 25th, 2020 12:50am
GetHuman5194833 indicated the issue is not fixed yet.
Aug 25th, 2020 1:03am
GetHuman5194833 indicated the issue is not fixed yet.
Aug 25th, 2020 1:19am
GetHuman5194833 indicated the issue is not fixed yet.
Aug 25th, 2020 12:58pm
GetHuman5194833 indicated the issue is not fixed yet.
Aug 25th, 2020 1:07pm