On June *, **** I purchased * GE window air conditioners from Lowe's in Neosho, MO. The...

GetHuman5187359's customer service issue with GE Consumer Relations from August 2020

Help with my GE Consumer Relations issue
First: share to improve GetHuman5187359's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5187359's own words
It's very easy, just to exchange the unit for another one just like it. Not everyone is a con artist or trying to get the best of someone - just do the right thing. ... On June *, **** I purchased * GE window air conditioners from Lowe's in Neosho, MO. They were placed and worked great for a short time. The larger unit quit working and started beeping continuously. Tried trouble-shooting and did re-sets and the unit would try to start up and then quit again with the beeping. At this time I became ill and had to have surgery and then the starter went out on my vehicle. I called Lowe's and the lady assured me there was a ** day return policy and I could just bring it back. I took the unit in yesterday for an exchange and was told that there was a ** day policy for 'large outdoor appliances'. No where in the policy statement was this mentioned. Lowe's advised that I needed a 'return authorization number' from GE, then I could take it back and they would exchange. I've called * times to GE and each time was placed on hold. The last phone call I was placed on hold for * hours and ** minutes, then abruptly disconnected!! I'm only asking for a return authorization number from GE so that I can exchange this unit for another exact unit. The unit in question is a ***-sq. ft. window air conditioner, Model *AHC**AZW* that I purchased for $***.**. Any help you could do would be greatly appreciated. Thank you in advance, Sharon Boles
This was especially frustrating because I honestly can't afford losing the $***.** with nothing to show for it and needs to be replaced.
They could make this right by standing by their product and restoring my confidence in GE. I chose GE because of their long history of good products.
I've been a customer for quite a few years, even when my husband was with me (he's now in a nursing home). Lowe's was always the go-to place for me for lumber, paint, tools , lots of things.
I've tried to follow the rules as they were spelled out, tried to go through Lowes, then tried calling GE - tried e-mail, now I'm not sure which way to go, so I'm trying this route of writing you.
How GetHuman5187359 fixed the problem

We are waiting for GetHuman5187359 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get GE Consumer Relations's attention and get better help faster. Tap below to get started.
Having GE Consumer Relations issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

GE Consumer Relations

*** sq. ft. window air conditioner, Model *AHC**AZWi
Customer service issue
Reported by GetHuman5187359
Aug 21st, 2020 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 436 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information


GetHuman5187359 started working on this issue
Aug 21st 10:26pm
GetHuman5187359 indicated the issue is not fixed yet.
Aug 24th 3:50am

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians