On June *, **** I purchased * GE window air conditioners from Lowe's in Neosho, MO. The...

GetHuman5187359's customer service issue with GE Consumer Relations from August 2020

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It's very easy, just to exchange the unit for another one just like it. Not everyone is a con artist or trying to get the best of someone - just do the right thing. ... On June *, **** I purchased * GE window air conditioners from Lowe's in Neosho, MO. They were placed and worked great for a short time. The larger unit quit working and started beeping continuously. Tried trouble-shooting and did re-sets and the unit would try to start up and then quit again with the beeping. At this time I became ill and had to have surgery and then the starter went out on my vehicle. I called Lowe's and the lady assured me there was a ** day return policy and I could just bring it back. I took the unit in yesterday for an exchange and was told that there was a ** day policy for 'large outdoor appliances'. No where in the policy statement was this mentioned. Lowe's advised that I needed a 'return authorization number' from GE, then I could take it back and they would exchange. I've called * times to GE and each time was placed on hold. The last phone call I was placed on hold for * hours and ** minutes, then abruptly disconnected!! I'm only asking for a return authorization number from GE so that I can exchange this unit for another exact unit. The unit in question is a ***-sq. ft. window air conditioner, Model *AHC**AZW* that I purchased for $***.**. Any help you could do would be greatly appreciated. Thank you in advance, Sharon Boles
This was especially frustrating because I honestly can't afford losing the $***.** with nothing to show for it and needs to be replaced.
They could make this right by standing by their product and restoring my confidence in GE. I chose GE because of their long history of good products.
I've been a customer for quite a few years, even when my husband was with me (he's now in a nursing home). Lowe's was always the go-to place for me for lumber, paint, tools , lots of things.
I've tried to follow the rules as they were spelled out, tried to go through Lowes, then tried calling GE - tried e-mail, now I'm not sure which way to go, so I'm trying this route of writing you.
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GE Consumer Relations

*** sq. ft. window air conditioner, Model *AHC**AZWi
Customer service issue
Reported by GetHuman5187359
Aug 21st, 2020 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 436 others
0 customers following this
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Timeline

GetHuman5187359 started working on this issue
Aug 21st 10:26pm
GetHuman5187359 indicated the issue is not fixed yet.
Aug 24th 3:50am

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