GE * Megan* Valerie**We just got off the phone with your Consumer Relations rep Valerie...

GetHuman4026524's Complaint issue with GE Consumer Relations from December 2019

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The issue in GetHuman4026524's own words
GE * Megan* Valerie**We just got off the phone with your Consumer Relations rep Valerie, she was courteous and understanding.**We are however extremely frustrated and do not feel we should have to wait ** hrs for a response with a replacement decisions.**This spring we had our kitchen remodeled, everything was new and the dishwasher we purchased failed, you have the notes on the related repair visits. We will not accept another repair on this unit and are requesting a full replacement.**Our installer Arts TV who we were just informed has no role in this replacement process from Valerie had called us and who we have been keeping in the loop wth this repair process, his company has more interest in our situation than you the product manfacturer.**We have not received one call from your side with the exception of surveys that really have no bearing on the down time associated with your product.**To date we have suffered ** days with our a dishwasher, damage to our resident which has not beed address to date with Sedgwick and now we have to wait another ** hrs for a decision and then another week for a replacement which has not been fully determined.**We are requesting a call today and or decision.**Standing By **James and Gwenda Amarante ****From: James Amarante *OPS@armarineservice.com**Date: Monday, December *, **** at *:** AM*To: GE Appliances Customer Support ******@***.com**Cc: James Amarante *OPS@armarineservice.com**Subject: Re: GE Appliances Incident *Incident: ******-*********Good Morning Megan*After * attempt repairs from your service technicians, this weekend our dishwasher drain was full of waste water once again after its cycle's. The repairs or either the machine has failed and we are requesting either a replacement or refund from Arts Tv and Appliances where we purchased the unit or from GE Appliances. We did take two videos of the most recent November ** and Dec *st ponding in the bottom of the unit water event. **Please guise us accordingly as we have damage to our floors, cabinets, basement ceiling, walls, electrical outlets etc. A repair quote is being generated from our contractor and flooring company to remove and re install the damage floor household items and we do not want to start these repairs with this particular unit which we will negotiate with Sedgwick, we are happy with the product when it works properly, we are not happy with the downtime associated with this unit. **We will reach out to Sedgwick Insurance and Arts Tv in separate e mails as per your request.**Please call us, e mail us and advise you companies intentions moving forward.**Would you be so kind to provide a timeline for the below:*Service calls and related notes for all visits to our residence.*Parts delivered and installed to date.*Failed and replacement parts from original installation.**Regards**James and Gwenda Amarante ***JAMES A . AMARANTE *AR MARINE SERVICE LLC*TEL ***-***-*****FAX ***-***-*****E- MAIL OPS@ARMARINESERVICE.COM*WEB SITE : WWW.ARMARINESERVICE.COM* *cid:AADD**F*-**B*-***D-***B-CCF****D***E* **From: GE Appliances Customer Support ******@***.com**Reply-To: GE Appliances Customer Support ******@***.com**Date: Thursday, November **, **** at **:** PM*To: James Amarante *OPS@armarineservice.com**Subject: GE Appliances Incident *Incident: ******-********* Image* *Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.*We are continuing to work on your issue.*Subject*GE Appliances Incident**Response By Email (Megan) (********** **:** PM)*James.* *I see we received a copy of the emails that you have sent into Sedgwick advising there was more property damage.* *We do have everything documented here in Consumer Relations but we do recommend staying in touch with Sedgwick so they can take care of any damages caused by the appliance.* *Thank you,*Megan*Consumer Relations****-***-*****GE Appliances, a Haier Company*Customer By CSS Email (James Amarante) (********** **:** AM)*To:*Megan*Consumer Relations****-***-*****GE Appliances, a Haier Company*To:*Sedgwick CMS*Attn: Shawna Alder***** Parkway Plaza Blvd. Suite ****Charlotte, NC ******From:*Amarante, James*** Florence Rd*Branford, Ct *********-***-***** *Dishwasher, Refrigerator, Stove*Oven, Hood were Purchased from Art’s TV & Appliances.* *Arts TV and Appliances Subcontractor installed dishwasher. Company name Unknown but the e mail is* *****@***.com* *Here is Arts TV Contact Details:* *Art's TV & Appliance* ** State St.* North Haven, Connecticut ******(***) ***-***** * *After many small then larger water discoveries with our dishwasher door leaking and noticing our hardwood floor has been warping we called GE, On **-** -****, A repair tech was at our residence and his findings were that the pea drain upon initial installation and the thru counter drain to our garbage disposal were both not properly angled upon installation.* His notations are in the GE case * below, When the Technician left our residence on **-** the drain which attaches to the Garbage disposal was not secured and we found water between the under sink base cabinet and the dishwasher.* *We were directed to call Consumer Relations to report our damage and a case * below from Sedgwick Insurance has been generated.* * We called Sedgwick to announce our warped floor, damaged under sink cabinet wall and base cabinet between the dishwasher and sink. Upon our initial claim we were not aware of the sub floor and basement ceiling, basement walls underneath the dishwasher that also have water damage to include electrical switches and basement sheetrock walls.* *October ** GE returned t our residence to troubleshoot the dishwasher, upon their findings there were a few failed parts within the dishwasher that need to be replaced, the parts will be delivered to our residence via FedEx and the next scheduled appointment will be Nov, *th to repair the dishwasher.* *Our kitchen is brand new, granite island top and granite counter tops and the wood floor beneath both the island and the sink area have been water damaged and are warping. We mechanically fastened our new island to our floor and installed electric plugs, we will have to remove the island, which has a granite top and divorce the electric plugs to adequately have our floor repaired.* *We are in talks with Serve Pro and other contractors for flooring, wall and cabinet discovery and repair to generate an estimate, most concerning would be mold at this point in the areas which are not are no accessible.* * *CASE * GE Appliances Incident *Incident: ******-******** *Sedgwick Insurance *************** Tel* ***-***-**** Handling office* *Dishwasher:*MODEL * GDP***SSM*SS* *SERIAL * SL******B* *Parts Received from GE Ferry Rd Naperville Illinois and from Port Rd Jeffersonville Illinois prior to the GE tech’s return.* * *Nov *rd GE returned to our residence for repairs and new parts installation.* * *November **th letter to Sedgwick*GE and Arts TV* *Good Morning Shawna, thank you for taking my call earlier this morning and responding to me.* * We are not too happy with now the third time our dishwasher failed and again water has undermined our hardwood floor, basement ceiling and walls.* *In copy is Arts TV where we purchased our Dishwasher and who we assume subcontracted Pro Install for the installation and GE. Arts TV requested we keep them updated.* *GE will be here tomorrow Nov **th between * and * Pm to have another look at the dishwasher.* *We do have a video of today’s water draining on our floor.* *Kind Regards* *James and Gwenda Amarante * *November **th we sustained more damage to our floors, ceiling, and walls in the basement, chairs, and computer station, desk with another water discharge.* *Today November **tha GE repair tech will be at our residence for his findings between **:** and **:** *From: GE Appliances Customer Support ******@***.com**Reply-To: GE Appliances Customer Support ******@***.com**Date: Wednesday, November **, **** at *:** PM*To: James Amarante *OPS@armarineservice.com**Subject: GE Appliances Incident *Incident: ******-*********Response By Email (Megan) (********** **:** PM)*Good Afternoon,* *An e-mail was received today from you, but it did not get directed into this case because the subject line was most likely changed. I have attached the comments from that e-mail to your case with Megan. * *You can reply to this email without changing the subject title. Please allow *-* business days for a response. You may also call *-***-***-**** if you are in need of immediate assistance. Thank you for choosing GE appliances and have a wonderful day!* *Sincerely,* *Megan*GE Appliances*Consumer Relations*--------------------------------------------------------------------------------------------------------*Customer**CSS Email* *********** **:** AM*James Amarante,**Attachment(s) (*)*Good Morning Shawna, thank you for taking my call earlier this morning and responding to me.***We are not too happy with now the third time our dishwasher failed and again water has undermined our hardwood floor, basement ceiling and walls.***In copy is Arts TV where we purchased our Dishwasher and who we assume subcontracted Pro Install for the installation and GE. Arts TV requested we keep them updated.***GE will be here tomorrow Nov **th between * and * Pm to have another look at the dishwasher.***We do have a video of todays water draining on our floor.***Kind Regards***James and Gwenda Amarante*********JAMES A . AMARANTE *AR MARINE SERVICE LLC*TEL ***-***-*****FAX ***-***-*****E- MAIL OPS@ARMARINESERVICE.COM*WEB SITE : WWW.ARMARINESERVICE.COM* * * ***From: James Amarante *OPS@armarineservice.com**Date: Monday, November **, **** at *:** PM*To: "Alder, Shawna" *Shawna.A*****@***.com**Cc: James Amarante *OPS@armarineservice.com**Subject: Re: Dishwasher claim * ***********-**** - AMARANTE, JAMES***Good Day Shawna, we contacted two companies to look over and provide a quote for repair or replacement of our hard wood floor, base cabinet as well as our basement walls. Unfortunately they never showed up. Any questions raised please chime in.** *We did however receive new parts and they have been installed fro GE with no issues to date with any water backing up or leaks.** *We did save the parts for return to your side.** *We will keep you updated once we gain a reliable contractor as our installer is busy.** ** *Regards** *James ad Gwenda Amarante** ** ** ** * ** *From: "Alder, Shawna" *Shawna.A*****@***.com**Date: Wednesday, October **, **** at **:** AM*To: James Amarante *OPS@armarineservice.com**Subject: Dishwasher claim * ***********-**** - AMARANTE, JAMES***Hi Mr. Amarante,* *I am the adjuster assigned to handle the claim you submitted for the damage to your home. We are aware of, and sensitive to, the unwelcome nature of a loss of this type, and to assist with an expedient resolution, we ask that you promptly complete the below items:* **. Immediately take precautions and actions to discontinue the leak, and protect the property from further damage, including, but not limited to mitigation for rot, mold, etc.**. Contact a GE Service Technician to come out to your home to inspect the Appliance (and the part must be sent in for testing)*In addition, please provide answers to all questions below:**. Please confirm this is a GE product. (Confirm the Model and Serial Number of the appliance)* **. A detailed description of what happened. When and who installed the product? How & when damage occurred and was discovered?* **. Explain the damage.* **. Has a GE service tech been out to the home to inspect the product* if no, then who? Was a case number provided for service?* **. Please forward me an itemized contractor estimate and detailed photos of the damages sustained. Once I have a chance to review them I will follow up with you and advise if we will require inspection by a Sedgwick Property adjuster.* *Part will need to be mailed to:* *Sedgwick CMS*Attn: Shawna Alder***** Parkway Plaza Blvd. Suite ****Charlotte, NC ****** *Please make sure that somewhere in the packaging you reference your Sedgwick claim number.* * *Shawna Alder* Claims Adjuster-Liability*Sedgwick Claims Management Services, Inc.****-***-**** FAX ***-***-*****EMAIL Shawna.Alder @sedgwick.com * Caring counts**Sedgwick manages claims on behalf of OLD REPUBLIC INSURANCE COMPANY for this claim.* * ****Please make sure your claim number is always listed in the subject line **** **----------------------*Any personal data acquired, processed or shared by us will be lawfully processed in line with applicable data protection legislation. If you have any questions regarding how we process personal data refer to our Privacy Notice https:**www.sedgwick.com*global-privacy-policy. Any communication including this email and files*attachments transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. If this message has been sent to you in error, you must not copy, distribute or disclose of the information it contains and you must notify us immediately (contact is within the privacy policy) and delete the message from your system.** *Response By Email (Megan) (********** **:** AM)*James,* *Please let Sedgwick know once you contact them so they can work through the compensation*claim process with you directly.* *If they need anything additional, Sedgwick does have all our Consumer Relations contact information as well.* *Thank you!*Megan*Consumer Relations****-***-*****GE Appliances, a Haier Company*Customer By CSS Email (James Amarante) (********** **:** AM)*Good Morning Megan**We were cleaning out the cabinet to the right of our dishwasher on preparation for tomorrows service call and noticed ponds of water inside the under sink cabinet.**Our kitchen is brand new this spring, we will advise the Insurance company Sedgwick .****From: GE Appliances Customer Support ******@***.com**Reply-To: GE Appliances Customer Support ******@***.com**Date: Monday, October **, **** at *:** AM*To: James Amarante *OPS@armarineservice.com**Subject: GE Appliances Incident *Incident: ******-*********Response By Email (Megan) (********** **:** AM)*Thank you for contacting GE Appliances, a Haier Company regarding your appliance. I appreciate the opportunity to assist you. Your case number is ******-******.* *You will also receive a brief survey which will include a specific section (question *) designated to our interaction*s and my handling of your case. It is my goal to provide excellent customer service so any feedback is greatly appreciated.* *Thank you,*Megan*Consumer Relations*GE Appliances, a Haier Company* *GE Appliances: ***-***-**** option * * Haier: ***-***-******If you are replying to this email, please do not change the subject line** * Question Reference * ******-*******Date Created: ********** **:** AM*Date Last Updated: ********** **:** PM* **This e-mail, including any attachments, is confidential, may be legally privileged, and is covered by the Electronic Communications Privacy Act, ** USC ** ****-****. If you are not the intended recipient, you are hereby notified that any retention, disclosure, distribution, or copying of this information is strictly prohibited. If you are not the intended recipient, please reply to the sender that you have received this message in error and then delete it and any attachments.***---***:******:*****---*

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GE Consumer Relations

Complaint issue
Reported by GetHuman4026524
Dec 2nd, 2019 - 3 years ago
Not resolved
Seen by 65 customers so far
Similar issue to 220 others
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