We purchased a GE Monogram Dual Fuel Range model * *DP***NPSS $****.** in January...

GetHuman3859209's Complaint issue with GE Consumer Relations from October 2019

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The issue in GetHuman3859209's own words
We purchased a GE Monogram Dual Fuel Range model * *DP***NPSS $****.** in January ****, Installed in June **** In our new addition. First problem was (*) computer board went bad ********* that was when GE Service was contacted, they sent (*) boards then also, after * visits me waiting * hours each it was repaired, ********** failed again by burning board house full of burnt wire smoke I turned off breaker called GE, another * hour wait it was a burnt board and wiring harness, he installed the *nd board that we had and re-used burnt wiring harness, ordered parts, ********** another * hour wait to find out wrong parts ordered not repaired, re-scheduled for *********, last night my wife was making a Halloween treat set oven to *** degrees *-min later she checked it the food was burnt bad on bottom and whole house full of smoke again so were not using the oven. we paid $**** for this range we wanted a Wolf but was talked into a GE by Lakeside Appliance and numerous day and hours without a stove has inconvenienced us numerous times, after events last night we are saying we don't want it repaired anymore and we don't want it, I am a commercial electrical contractor and I am certifying it is not safe and we would like to discuss our options with someone, others words we don't want this range anymore in our house it is a fire hazard, I think it is a lemon model. I have pictures and videos of the issues, my name is Brian Parrish **** Adelphi Rd, Richmond VA *****. I have been talking to Peggy in Monogram Consumer Company who is great *-***-***-****, Please contact me, thanks Brian

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GE Consumer Relations

Complaint issue
Reported by GetHuman3859209
Oct 31st, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 872 others
0 customers following this

Timeline

GetHuman3859209 started working on this issue
Oct 31st, 2019 10:58am

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