Whom it May Concern****I have almost always purchased GE products in the past because o...

GetHuman-judyfiat's customer service issue with GE Consumer Relations from March 2019

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Whom it May Concern****I have almost always purchased GE products in the past because of their simple functions and longevity. *I realize absolutely nothing is built to last these days which is a pathetic and extremely wasteful practice. **Eight years ago I replaced a GE washer that was decades old. I took a chance on a GE top loading washing machine because of it’s relative ease and not too many “bells and whistles”.**It’s been a great machine, although it does twist the heck out of most of the clothes and sheets, which I’ve never been happy with.* *It was humming along when I heard a loud bang and the basin was wobbling. I did my trouble shooting to no avail. When I took the clothes out, I noticed a large chunk of metal in the tub. I went on the GE sight and watched the video on how to take the machine apart, which was very helpful and fairly easy to do. Could not figure out where that piece was from and someone suggested looking under the agitator. Low and behold, a chunk had broken off from the mounting plate under the agitator. *I thought with some help, I could replace just the plate because everything else works fine. Three different appliance stores did not carry the part. Looking on line and calling the GE parts dept. I was told the Co. does not carry just the plate anymore and I would have to replace the WHOLE basin for a mere $***!! Another online parts store was “cheaper” for $***. This is just inexcusable, wasteful and very disappointing.** A perfectly good machine otherwise, and now I have to buy a whole new machine and add this one to an already overflowing waste site. Such a WASTEFUL society we are forced to live in!*I will not be looking at another GE washer.**I believe the company should be putting quality and responsibility before huge profits!**Judy Fiatarone
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GE Consumer Relations

Customer service issue
Reported by GetHuman-judyfiat
Mar 13th, 2019 - 5 mons ago
I have an issue with GE Consumer Relations too
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GetHuman-judyfiat started working on this issue
Mar 13th 2:05pm