Original Conf* ********* - Feb **th, (*-**) replace compressor on refrigerator **:**- c...

GetHuman-orlbiz's customer service issue with GE Consumer Relations from February 2019

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Original Conf* ********* - Feb **th, (*-**) replace compressor on refrigerator **:**- called GE to check on time estimate for service * During this call was told we also we have an appointment from *-* for dishwasher repair, conf * *********. I said we did not request this service and please cancel. I added, please do not cancel the original appointment for the refrigerator. The dispatcher said "no, I won't do that". *After much discussion on where this other appointment came from we were told we could not have service because the system is already showing the call had been completed (did washer repair). We finally had one tech ( told we needed to pay for * techs) and now we have a non working freezer section and have to wait * days. We want credit for our losses and the extra cost for the Tech that wasn’t needed. The first contact to diagnose the issue told us they would have to pull out the **” monogram to help cleaned repair from back as well as front. It was not pulled out but was charged for it and now a non working freezer. We want some that can make decisions not another mouth piece who doesn’t know anything they are talking about. The first part is a * in a million chance*lie. *Mark Angelo ***-***-****
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GE Consumer Relations

Customer service issue
Reported by GetHuman-orlbiz
Feb 16th, 2019 - 8 mons ago
I have an issue with GE Consumer Relations too
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GetHuman-orlbiz started working on this issue
Feb 16th 11:29pm