Total disaster. Purchased that range hoping to get a high quality electrical range deli...
GetHuman1255672's customer service issue with GE Consumer Relations from October 2018
14 views | 217 similar | 0 following
Help with my GE Consumer Relations issue
First: share to improve GetHuman1255672's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get GE Consumer Relations help.
The issue in GetHuman1255672's own words
Total disaster. Purchased that range hoping to get a high quality electrical range delivered. Upon delivery to my *th floor apartment (which I paid for extra) there was no visible damage to the range and I signed off on the delivery. A certified electrician then installed the range but it turned out that one of the burners was not working. It appears that the heating element became loose inside the housing either during final install at the factory or during transport. The heating element fell down inside the range but was still working when turned on and causing a serious fire hazard. This was not apparent from the outside without hooking the range up and turning it on. I went to back to home depot and complained about the broken burner and fire hazard it poses. I was told that this is liability of GE so I called their service line and scheduled an appointment. GE send over an electrician who opened the range and reinstalled the heating element. The heating element is now working but he used such a force that now the front heating element is not working. Called in service again to now have the front heating element fixed. Waiting here all afternoon for electrician. Just called service hotline and was told electrician came by and nobody was at home. The door bell never rang and neither my phone which has the number associated with the GE text message system to confirm my appointment. This is absolutely ridiculous and I will never purchase any GE appliance from home depot or any other store again.
brand new range. broken on arrival. Repair initiated. broken again. poor quality.
I would like to return the item for full refund
called repair service twice as described in my review
I have an issue with GE Consumer Relations too
How GetHuman1255672 fixed the problem
We are waiting for GetHuman1255672 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.