We moved into a home with a ** year old GE profile refrigerator. The ice maker has a fo...

GetHuman-dltalpos's customer service issue with GE Consumer Relations from August 2018

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The issue in GetHuman-dltalpos's own words
We moved into a home with a ** year old GE profile refrigerator. The ice maker has a four prong plug inside the freezer and it is in an awkward position and becomes unplugged. Last week when I got in there (on a step stool) to replug it, it shorted out in a major way and I was tossed to the ground. I think I was mildly electrocuted. After the incident strangely my foot was bleeding and there was a cut. Thank goodness dI was wearing rubber soled shoes. I am fine but worried about the fridge. The inside of the refrigerator by the plug is burnt. I have pictures. I am wondering if there is a safety recall that I have missed. With the electrical burn damage around the plug, I am obviously afraid to plug it in again and wondering if it can be repaired to make ice again.
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GE Consumer Relations

Customer service issue
Reported by GetHuman-dltalpos
Aug 21st, 2018 - 3 mons ago
I have an issue with GE Consumer Relations too
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GetHuman-dltalpos started working on this issue
Aug 21st 8:19pm