May **, *****Re: Case * ******-*********Hello,**I’ve just spent frustrating couple of...

GetHuman-mbhalsba's customer service issue with GE Appliances from May 2018

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The issue in GetHuman-mbhalsba's own words
May **, *****Re: Case * ******-*********Hello,**I’ve just spent frustrating couple of weeks with GE Appliance Customer Support.*We’ve now been without a refrigerator for * weeks.*We have a GE Refrigerator Model: GFE**HSHHFSS. *The issue is described in Service Bulletin REF**-** (https:***document***********REF**-**-GE-Refrigerator-Service-Bulletin-Fresh-Food-Evaporator-Fan-Contributing-to-Warm-Temperatures-*). The problem is that the top part of the refrigerator is too warm.***When we called Consumer Relations, we pointed out that the original service bulletin which described this issue was issued prior to our purchase of the refrigerator. For this reason consumer relations agreed to cover it without charge. Consumer relations set up an appointment with Ocean Appliance for last Friday May *th. When Ocean Appliance did not show up we called them. They said that we were not on the docket and we were out of their service area.**When we called Consumer Relations back, another appointment was set up with Just in Time Repair and that they would be our service our refrigerator on Tuesday, May **th. When I called Just in Time they had us on the schedule for Monday, May **st. They said that they would firt need to come out to diagnose the problem in any case. They were willing to try to get to me on Tuesday May **th but couldn’t guarantee it. In any case they couldn’t do anything without the part.**I called Consumer Relations back on Friday, May **th. I was told they would ship me the part directly and that the order would be expedited and would come by next day air. I should call back on Monday (today, May **, ****) to get a tracking number.**When I called back this morning to get a tracking number, there was no number but the order was still being expedited.**I called Just in Time back and we agreed that they should probably come on Thursday, May **th at which time the part should be here. **When I called back around * PM I was now told that the order could not be expedited and that the order probably wouldn’t ship for * to * days at the earliest and could not be sent next day air.**When I asked the case manager if I could speak to a supervisor, I was told this was not possible.**At this point it could be another few weeks before we have a working refrigerator. I am hoping someone who reads this message can help.

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GE Appliances

Customer service issue
Reported by GetHuman-mbhalsba
May 14th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 496 others
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GetHuman-mbhalsba started working on this issue
May 14th, 2018 10:18pm
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May 14th, 2018 10:18pm