Order two DVDs ... An order I made for two DVDs was only partially fulfilled. It has been two and a half weeks with no contact from FYE about the missing half of my order. My emails to customer service were not returned. It is likely that they did not have the other DVD in stock and lied about it on the site as the DVD I purchased was going out of Print (hence why I purchased it.) I tried to call their main customer service line but that is only for their paid members program. The other customer service line I was given does not have any human operators and only directs to sending an email which was ineffective already in my case.**As a solution, I either want the DVD I paid for or a refund if they lied about it being in stock.
Either they do have the missing part of the order and are exceptionally slow for that part of the order for some reason, or they lied about having the item I wanted in stock, scamming me out of $**.
Either find the DVD I ordered or refund me for that part of the order if they lied about having it in stock.
I paid on time and have gone through the available customer service avenues. I expected to receive a response to my emails to customer service in the ** hour period that they said it would take to resolve my issue. Two weeks and three separate emails later I had no response. Then on top of that their customer service phone line is only for paid membership customers only, so there is no human customer service line unless you PAY for it.
Emailed three times over two weeks and called customer service with all of the necessary information, such as the order number, billing address, shipping address, even the credit card transaction ID