My brother Randy, in Northern New York, ordered me a Christmas gift from your company F...

GetHuman1885733's customer service issue with from January 2019

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The issue in GetHuman1885733's own words
My brother Randy, in Northern New York, ordered me a Christmas gift from your company FYE. back in November of ****. Your company communicated with my brother on December *th via email that the order had been shipped off. *I never received my Christmas gift because your company lied and never shipped it. *Today in January *rd **** we still have not received the paid order.*He gave me the tracking info...****-***-**** **** *** ***** *order number ***-*****.... it states that you took his money but you have never shipped off the order ..why is that?????!!!!!!*I personally have close communication with the Federal Trade Commission in Washington DC. I am strongly considering opening up a claim of fraud and Theft against FYE,*This issue can be averted & resolved but only if your company acts quickly with resolution and restitution.* If you would like to contact my brother, his contact information:*Randy Reidy**** *** **** ( do not release his personal information )
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Customer service issue
Reported by GetHuman1885733
Jan 3rd, 2019 - 4 mons ago
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GetHuman1885733 started working on this issue
Jan 3rd 7:37am