Good day, my name is Tiffani Bell, I'm currently having issues with Frontier over my ph...

GetHuman5051043's customer service issue with Frontier Communications from July 2020

Help with my Frontier Communications issue
First: share to improve GetHuman5051043's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5051043's own words
Good day, my name is Tiffani Bell, I'm currently having issues with Frontier over my phone bill payments and they have cut off my phone service due to an error made through my bill payment system company Doxo. I have paid my bill early every month but after some review, I noticed that my attempt to update my Frontier account number on Doxo failed and they sent all of my payments to an old account from my previous phone* ***-***-**** so the billing department will need to check my old account for all my payment after the month of December and they'll see that my bill is current and reconnect my phone service.

GetHuman5051043 did not yet indicate what Frontier Communications should do to make this right.

How GetHuman5051043 fixed the problem

We are waiting for GetHuman5051043 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Frontier Communications customer problems.
How Do I Reach a Live Rep from Frontier Communications?How Do I Get Technical Support from Frontier Communications?How Do I Cancel My Frontier Communications Service?
Do you have a customer issue as well?
We can help you get Frontier Communications's attention and get better help faster. Tap below to get started.
Having Frontier Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Frontier Communications

Customer service issue
Reported by GetHuman5051043
Jul 10th, 2020 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1197 others
0 customers following this
Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account

Timeline

GetHuman5051043 started working on this issue
Jul 10th 2:49pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies