My phone is not work*ng. It has no tone, I'm not receiving calls, I can't make calls. I am current on payments. Help. Send someone to my home. Please.

GetHuman-calgalri's customer service issue with Frontier Communications from June 2020

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Help with my Frontier Communications issue
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Before contacting them, items GetHuman-calgalri may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-calgalri's own words
WTF? ... I just gave you account information, I do not have cell phone, all the more, I need someone to fix my home phone service. My phone does not have a tone noise. If you need to contact or leave a message please call at following number::*** *** ****.*Ms. Masonis
Please fix my home phone. My Address is : **** E. *th St., Ontario, CA ******Other info: *** *** ****. ****** *, PIN******I currently do not have a cell phone but you can leave or text message to: *** *** *****Ms. Masonis
Please fix the phone!!!!!
Been a customer since service was changed from Verizon to Frontier, I don't recall how long ago.
This is my second chat chqnce to fix phone issue in * weeks. Why so soon?
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Frontier Communications

Product? This Is about fixing my home phone so I can receive and make phone calls.
Customer service issue
Reported by GetHuman-calgalri
Jun 22nd, 2020 - 8 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 1052 others
0 customers following this

Timeline

GetHuman-calgalri started working on this issue
Jun 22nd, 2020 6:23am