Ronald E Presley***** *** Ave *Pullman MI ***** *Account ****-***-****-******-**R...

GetHuman4880617's Technical Support issue with Frontier Communications from May 2020

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The issue in GetHuman4880617's own words
Ronald E Presley***** *** Ave *Pullman MI ***** *Account ****-***-****-******-**R*****@***.com**Dear Support, * I have what should be a simple request. I want to replace your Netgear model D****D-*FRNS dsl modem with my own Frontier brand new Netgear model D****D-*FRNS dsl modem so I do not have to pay the monthly modem fee. * I have chatted with support but that was a exercise in futility. Here is my modem information:*Serial**B****DHA*F***MAC: *****E**C****SSID: Frontier*f***Manufacture date: *********Please advise what router settings and whatever other information I need to complete the modem switch over and have internet access. I would call you but I live where there is NO cell service from any carrier. My only phone service is VOIP ****.***.**** and any service changes which disrupt my internet connection result in immediate disconnect for the phone. So please advise all steps and information I need to complete this swap and removal of the $* per month rental charge. If there is info you need from me please advise by email or phone, I'll be happy to supply it. Thank you in advance. *SINCERELY, *Ron Presley

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Frontier Communications

Technical Support issue
Reported by GetHuman4880617
May 28th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 1039 others
0 customers following this

Timeline

GetHuman4880617 started working on this issue
May 28th, 2020 1:31pm

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