Have had you internet service for several years and for some time felt like I was getti...

GetHuman-myrleg's Technical Support issue with Frontier Communications from October 2019

Help with my Frontier Communications issue
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Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-myrleg's own words
Have had you internet service for several years and for some time felt like I was getting my monies worth, but then the speed started to diminish and has degraded to the point where it's unacceptable.*And then you raised the cost by *** with no improvement in service. In fact it's gotten worse.**Tried to get help this morning with your online chat which was a useless waste of my time. The arrogant agent whom I made the mistake of waiting for was only interesting in me updating my terms of service. Had no concern at all about the poor service nor helping get it remedied. And I'm not wasting any more time with that route.**When I signed up for Frontier internet download speed was in the *MBPS range and now it's in the *MBPS range. And am paying *** more than when I signed up with no notification from Frontier of a price increase. Do you suspect I may not be happy?**May cost me more per month, but for certainly better value I can get other internet service regardless of what Frontier may believe. Current service has degraded to the point that it's pretty much a waste of time and will not deal with the “CHAT” run around anymore.**Your service, problem response, and customer interface is pathetic.***Myrle Gorsline***** Lovejoy Rd*Perry, Mi.**********-***-****-******-*

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Frontier Communications

Technical Support issue
Reported by GetHuman-myrleg
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 3560 others
0 customers following this

Timeline

GetHuman-myrleg started working on this issue
Oct 30th, 2019 3:35pm
GetHuman-myrleg indicated the issue is not fixed yet.
Oct 31st, 2019 11:49am
GetHuman-myrleg shared this issue with others over email
Nov 5th, 2019 4:35pm
GetHuman-myrleg shared this issue with your circles on Google+
Nov 8th, 2019 3:59pm
GetHuman-myrleg shared this issue with others over email
Nov 8th, 2019 3:59pm

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