I am being billed for a service call where the technician worked outside of my home and...

GetHuman1393401's customer service issue with Frontier Communications from October 2018

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The issue in GetHuman1393401's own words
I am being billed for a service call where the technician worked outside of my home and for the month of September **** during which we had no service from Sept*,**** until Sept**,****. Why? I don't feel like I should be required to pay for the outside technical work since it said in my contract that I would only be required to pay for inside service or do I feel that I should be required to pay for a month we could not receive your service.ConstanceCoy ***-***-****. I cannot chat with you online cause it does not work properly and as soon as your reps find out I have called about a problem they hang up on me *!!! I have spent hours on hold and still can't get thru Please call me at ***-***-**** to resolve this so we can pay our Oct bill!!!!

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Frontier Communications

Customer service issue
Reported by GetHuman1393401
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1154 others
0 customers following this

Timeline

GetHuman1393401 started working on this issue
Oct 22nd, 2018 9:33pm