******** (approximately *:**-*:**pm) I called customer service to find out if a disput...

GetHuman-springva's customer service issue with Frontier Communications from October 2018

Help with my Frontier Communications issue
The issue in GetHuman-springva's own words
******** (approximately *:**-*:**pm) I called customer service to find out if a disputed charge had been cleared, and spoke with Jelissa (employee * V*JRR***) who hung up on me. *I was not comfortable providing the last * numbers of my ss* (had provided account *, name, address, etc.), and she became irritated and spoke over me. I did not use foul language, and did not speak abusively) asked to be transferred, but she said she was not comfortable speaking to me any longer and hung up. Never cool.*Yes, I was frustrated, never rude (listen to recording if available)...I thought customer service sometimes requires speaking with unhappy customers. This all could have been avoided if she had just asked form my pin *. I called back and was given the info requested without any problem (Please commend that young woman to whom I spoke at about *:**pm!), and found that the account had been cleared. I'm happy. The closed account * is ***-***-****-******-*. I do hope that you at least mention at staff meetings that hanging up should never be an option, and if your employee is "uncomfortable" speaking with a customer that they should transfer the call to a supervisor...not hang up!
GetHuman-springva did not yet indicate what Frontier Communications should do to make this right.
I have an issue with Frontier Communications too
How GetHuman-springva fixed the problem
called back and spoke to a very nice competent customer service agent (approximately *:**pm) for account * *****************.
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Frontier Communications

Customer service issue
Reported by GetHuman-springva
Oct 17th, 2018 - 3 mons ago
I have an issue with Frontier Communications too
GetHuman-springva shared how to fix
Seen by 2 customers so far
Similar issue to 1125 others
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Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
GetHuman-springva started working on this issue
Oct 17th, 2018 9:01pm
GetHuman-springva confirmed the issue is fixed. Hooray!
Oct 17th, 2018 9:01pm
GetHuman-springva shared this issue with others over email
Oct 17th, 2018 9:04pm