Unable to return devices* acct **********

GetHuman-rickerts's customer service issue with Frontier Communications from August 2018

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Before contacting them, items GetHuman-rickerts may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman-rickerts's own words
I cancelled service but did not receive a box or label to return the modem. Also, it states to return a cable with the equipment. I have the box and the power cord but I don't know what cable they are talking about.**I called * times to customer service on **** and no one could answer my question and they kept transferring me to different depts. until the call disconnected. ... I cancelled service but did not receive a box or label to return the modem. Also, it states to return a cable with the equipment. I have the box and the power cord but I don't know what cable they are talking about.**I called * times to customer service on **** and no one could answer my question and they kept transferring me to different depts. until the call disconnected.
I am trying to return items within the time frame but can't any answers and do not want to get charged
I just want to return product
I have been a customer with Verizon fios approximately ** years.
Numerous calls.
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Frontier Communications

return devices
Customer service issue
Reported by GetHuman-rickerts
Aug 27th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 756 others
0 customers following this

Timeline

GetHuman-rickerts started working on this issue
Aug 27th, 2018 1:05am
GetHuman-rickerts shared this issue with others over email
Aug 27th, 2018 1:13am

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