Unable to return devices* acct **********

GetHuman-rickerts's customer service issue with Frontier Communications from August 2018

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Help with my Frontier Communications issue
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The issue in GetHuman-rickerts's own words
I cancelled service but did not receive a box or label to return the modem. Also, it states to return a cable with the equipment. I have the box and the power cord but I don't know what cable they are talking about.**I called * times to customer service on **** and no one could answer my question and they kept transferring me to different depts. until the call disconnected. ... I cancelled service but did not receive a box or label to return the modem. Also, it states to return a cable with the equipment. I have the box and the power cord but I don't know what cable they are talking about.**I called * times to customer service on **** and no one could answer my question and they kept transferring me to different depts. until the call disconnected.
I am trying to return items within the time frame but can't any answers and do not want to get charged
I just want to return product
I have been a customer with Verizon fios approximately ** years.
Numerous calls.
I have an issue with Frontier Communications too
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Frontier Communications

return devices
Customer service issue
Reported by GetHuman-rickerts
Aug 27th, 2018 - 4 mons ago
I have an issue with Frontier Communications too
Not resolved
Seen by 7 customers so far
Similar issue to 756 others
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Timeline
GetHuman-rickerts started working on this issue
Aug 27th 1:05am
GetHuman-rickerts shared this issue with others over email
Aug 27th 1:13am