I have a charge that shouldn't be there. I need to speak to collections.

GetHuman749941's customer service issue with Frontier Communications from June 2018

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Help with my Frontier Communications issue
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The issue and preferred resolution, in GetHuman749941's own words:
The problem I ran into: I have a charge that shouldn't be there. I need to speak to collections.
I trust that Frontier Communications will make this right and come up with a resolution that is fair.
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Frontier Communications

Customer service issue
Reported by GetHuman749941
Jun 4th, 2018 - 14d ago
I have an issue with Frontier Communications too
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Items needed
Name on account
Account number
Billing address
Account phone number
Last 4 of SSN
PIN on account
Timeline
GetHuman749941 started working on this issue
Jun 4th 9:29pm