Account Number*PIN****-***-****-******-***Your employees are very pleasant to deal with...

GetHuman718117's customer service issue with Frontier Communications from May 2018

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The issue in GetHuman718117's own words
Account Number*PIN****-***-****-******-***Your employees are very pleasant to deal with. The have zero empowerment to make logical decisions ( shame on you management) but none the less they are pleasant. *I contacted Frontier chat today because my interned has been getting progressively worse. At first I blamed it on the rain, but enough was enough.*I ran a test and I was getting ***** speed. I am paying **.** per month ( auto pay) for *****. I happened to see you were selling ******* for **.** so i asked for that. She said that rate was not available for loyal customers who pay their bills on time everytime. It was only for new customers. So I told her to cancel my service and I will become a new customer. Isn't this a little ridiculous? *I do not want to make more work for anybody, and I prefer being loyal to one company. All is was originally wanting was my service to stop dropping all the time and having the ***** I was paying for would be nice also. *Does anybody at Frontier wish to address this?*Thank you for listening ( reading)*Jim
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Frontier Communications

Customer service issue
Reported by GetHuman718117
May 25th, 2018 - 8 mons ago
I have an issue with Frontier Communications too
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Seen by 3 customers so far
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GetHuman718117 started working on this issue
May 25th, 2018 4:46pm