I received “*****ng Materials” with ****pping labels. Is this in preparation to replace...

GetHuman637659's customer service issue with Frontier Communications from April 2018

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Help with my Frontier Communications issue
Before contacting them, items GetHuman637659 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
GetHuman637659's next move: have a Frontier Communications rep call.
Always use the GetHuman Phone tocall Frontier Communications. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman637659's own words:
I received “*****ng Materials” with ****pping labels. Is this in preparation to replace old modem to newer version? I have yet to receive the new version.
I trust that Frontier Communications will make this right and come up with a resolution that is fair.
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Frontier Communications

Customer service issue
Reported by GetHuman637659
Apr 28th, 2018 - 3 mons ago
I have an issue with Frontier Communications too
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Seen by 1 customer so far
Similar issue to 518 others
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Timeline
GetHuman637659 started working on this issue
Apr 28th 4:25pm