My Mom home phone number is not working her number ***-***-****

GetHuman633298's customer service issue with Frontier Communications from April 2018

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Help with my Frontier Communications issue
Before contacting them, items GetHuman633298 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
GetHuman633298's next move: have a Frontier Communications rep call.
Always use the GetHuman Phone tocall Frontier Communications. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman633298's own words:
The problem I ran into: My Mom home phone number is not working her number ***-***-****
I trust that Frontier Communications will make this right and come up with a resolution that is fair.
Help with my Frontier Communications issue
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Frontier Communications

Customer service issue
Reported by GetHuman633298
Apr 27th, 2018 - 3 mons ago
I have an issue with Frontier Communications too
Not resolved
Seen by 2 customers so far
Similar issue to 528 others
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Timeline
GetHuman633298 started working on this issue
Apr 27th 1:49am