Mary Sexton*account * ******************Pin - ******We are being billed for items and s...

GetHuman-rdedrick's customer service issue with Frontier Communications from June 2018

Help with my Frontier Communications issue
The issue in GetHuman-rdedrick's own words
Mary Sexton*account * ******************Pin - ******We are being billed for items and service we have never received or requested.**We were a new customer in December of ****. We had four installations days setup by Frontier. All of those days no one showed up.**weeks later a technician delivered a cable card, but did not have the knowledge to install and I had to do it myself **We are being charged for a "set top box" and it's installation. We have never had or use a frontier set top box or requested to have had one installed.**We use TIVO services and are paying monthly for a Frontier "cable card" for this service**I have called in excess of ** time to resolve these problems, with assurance from each representative that it will be taken care of within two billing cycles.**I have email "Office of The president" three times without resolve.**We were offered an incentive, to sign up, of one year of Amazon Prime. After seven months we still have not received this promotion.**As of today, June *, ****, none of the problems have been resolved and we keep getting the inflated bill and late charges.**I have each moth paid what I guessed the correct billing to be and am prompted that I have unpaid bills.**Please provide me with corrected billing and give us the amazon prime promotion we deserve.
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Frontier Communications

Customer service issue
Reported by GetHuman-rdedrick
Jun 2nd, 2018 - 4 mons ago
I have an issue with Frontier Communications too
Fixed
Seen by 10 customers so far
Similar issue to 107 others
0 customers following this
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Timeline
GetHuman-rdedrick started working on this issue
Jun 2nd 8:41pm
GetHuman-rdedrick indicated the issue is not fixed yet.
Jun 2nd 11:27pm
GetHuman-rdedrick indicated the issue is not fixed yet.
Jun 4th 1:40pm
GetHuman-rdedrick indicated the issue is not fixed yet.
Jun 5th 1:30pm
GetHuman-rdedrick indicated the issue is not fixed yet.
Jun 5th 11:30pm