I PAID AN EXTRA $** FOR PRIORTY BOARDING, CHOSE OF SEATS, AND A CARRY ON BAG!*I GOT MY...

GetHuman-mrrbherr's Refund a Charge issue with Frontier Airlines from October 2020

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The issue in GetHuman-mrrbherr's own words
I PAID AN EXTRA $** FOR PRIORTY BOARDING, CHOSE OF SEATS, AND A CARRY ON BAG!*I GOT MY SEAT, AND CARRY ON BAG, BUT THE PLANE WAS BOARDED FROM THE REAR!!*SO I LOOKED STUPID, SITTING THERE WITH A PRIORITY BOARDING PASS AND ENDED UP BOARDING LAST!! AND YOUR COMPANY KEEPS DEFLECTING MY REQUEST STATING ABOUT THE SEAT, WHICH HAS NOTHING TO DO WITH ME PAYING AN EXTRA $** FOR PRIORTY BOARDING...AND BOARDED LAST BECAUSE I PAID $** FOR A SEAT....SEE EMAIL BELOW,,,,*Recently you contacted us for personal assistance.**Your request and our response is displayed below.**Thank you for allowing us to be of service to you.**Subject*---------------------------------------------------------------*Frontier Airlines: FLIGHT TO MCO....PAID EXTRA $** FOR EARLY BOARDING AND SEAT***Discussion Thread*---------------------------------------------------------------*Response Via Email(Lyka) - ********** **:** PM Dear Robert,* *We appreciate receiving your response and are glad to address your concern.* *My research indicates that the seat that you chose is actually a stretch seating. Perks ancillary bundle on flyfrontier.com will include, per person are as follows:*- Personal item*- Checked bag*- Carry on bag*- Priority * zone * boarding with carry-on*- Standard seat assignment anywhere on the plane, excluding Stretch* *It is never our intention to be insensitive to our customer’s opinions regarding their experience with Frontier Airlines. The airline has guidelines and policies in place to help ensure that all passengers are handled in a consistent manner for most situations that are encountered.* *We appreciate your understanding and we look forward to the opportunity to serve you again aboard Frontier Airlines.* *Sincerely,**Lyka*Reservations Specialist*Frontier Airlines***************************************************P.S. We want your feedback! Please fill out our survey and you will be entered to win * FREE round-trip tickets on Frontier Airlines up to a value of $***. Click the link to take the survey:* (https:**www.surveymonkey.com*r*CS*LMSH)*****************************************************Customer By Email (ROBERT HERRING) - ********** **:** AM*YES IT WAS FOR PERKS BUNDLES.....THAT I DID NOT RECEIVE!!**Response Via Email(Maricel) - ********** **:** PM*Dear Robert,**Thank you for contacting Frontier Airlines.**Upon reviewing the reservation the $** paid on the reservation was for the perks bundle. For more information regarding Perks bundle click on this link https:**www.flyfrontier.com*ways-to-save*bundles**perks (https:**www.flyfrontier.com*ways-to-save*bundles**perks) .* *Thank you for choosing Frontier Airlines.**Maricel*Reservations Specialist*Frontier Airlines****************************************************P.S. We want your feedback! Please fill out our survey and you will be entered to win * FREE round-trip tickets on Frontier Airlines up to a value of $***. Click the link to take the survey:* (https:**www.surveymonkey.com*r*CS*LMSH) *****************************************************Auto-Response - ********** **:** PM*Thank you for contacting Frontier Airlines. Your refund request will be reviewed. Please expect a response within * business days for qualifying refund requests.**For all other requests, please note:**We are currently experiencing an extremely high volume of e-mails and our response may take more than ** days.**We will respond and we appreciate your patience**Sending multiple emails will only delay your request***Customer By Web Form (ROBERT HERRING) - ********** **:** PM*I PAID AN EXTRA $** FOR PRIORITY BOARDING AND SEATING. AT BWI THE FLIGHT WAS BOARDED FROM THE REAR OF THE PLANE AND THERE WERE * EMPTY SEATS IN FRONT THAT WERE GIVEN TO PASSENGERS IN THE REAR. WHY DID I PAY THE EXTRA $**? WHAT DID IT GET ME....NOTHING!!****---***:******:*****---*

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Frontier Airlines

Refund a Charge issue
Reported by GetHuman-mrrbherr
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 2901 others
0 customers following this

Timeline

GetHuman-mrrbherr started working on this issue
Oct 1st, 2020 9:38pm