good morning**During Covid shutdown we were scheduled on a flight to MO, the flight was...

GetHuman-kmcnalls's customer service issue with Frontier Airlines from October 2020

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The issue in GetHuman-kmcnalls's own words
good morning**During Covid shutdown we were scheduled on a flight to MO, the flight was canceled and we understood. *Frontier offered us a travel credit and **$ voucher. In April frontier offered us to take a travel credit and turn it to miles so we did. When I booked our up coming flights to MCO i explained that i had a voucher as well as travel miles. The customer service person Used my Miles first the told me I couldn't use the voucher because it was based on airfare only. When I asked why the voucher wasn't used first then the travel miles I was told "because I didn't do it that way" I have been trying now for weeks to get someone to listen to me and help me with this travel voucher which expires in Dec. We have no other plans to travel except our up coming trip to Orlando. I feel as though this was unfair and very wrong. I now have a **$ voucher i cant use. I really want frontier to resolve this issue I was going to use it on my luggage but told i cant use it at all. this is completely unfair to a customer that is also a Den member my name is Kelley mcnally my flight is MDT*JN voucher number *****************I would appreciate communication back on this issue before Oct **.**thank you for your time to this matter*kelley mcnally***********

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Frontier Airlines

Customer service issue
Reported by GetHuman-kmcnalls
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2901 others
0 customers following this

Timeline

GetHuman-kmcnalls started working on this issue
Oct 1st, 2020 3:27pm
GetHuman-kmcnalls indicated the issue is not fixed yet.
Oct 28th, 2020 12:21pm