I purchased flights, baggage, seats and paid fees early in the year but because of Covi...
GetHuman5314128's Special Request issue with Frontier Airlines from September 2020
3 views | 2931 similar | 0 following
Help with my Frontier Airlines issue
Next: our robot will wait on hold for GetHuman5314128 to get a Frontier Airlines rep on the line!
Always use the GetHuman Phone to call Frontier Airlines. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman5314128's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5314128 may need:
Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman5314128's own words
I purchased flights, baggage, seats and paid fees early in the year but because of Covid we had to cancel our trip. We were given a cash credit that expired in June. There were no flights to book when our cash credit was expiring so I was forced to convert it to miles so that I did not lose approximately $****. When I attempted to book new flights the miles will only cover the base ticket price and I have to pay for baggage, fees, etc. which I have already paid for. I would like for my miles to cover the entire cost of my trip or to convert miles back to a cash credit so that I can use that to pay for my whole trip. I spent an hour and half on the phone with customer service:booking and I only received apologies and I was told it is our policiy and we can't do anything. Very poor customer service! Frontier already has my money but I can't use it to pay for what I want to pay for.
GetHuman5314128 did not yet indicate what Frontier Airlines should do to make this right.
I have an issue with Frontier Airlines too
How GetHuman5314128 fixed the problem
We are waiting for GetHuman5314128 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Frontier Airlines customer problems.