I purchased flights, baggage, seats and paid fees early in the year but because of Covi...

GetHuman5314128's Special Request issue with Frontier Airlines from September 2020

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The issue in GetHuman5314128's own words
I purchased flights, baggage, seats and paid fees early in the year but because of Covid we had to cancel our trip. We were given a cash credit that expired in June. There were no flights to book when our cash credit was expiring so I was forced to convert it to miles so that I did not lose approximately $****. When I attempted to book new flights the miles will only cover the base ticket price and I have to pay for baggage, fees, etc. which I have already paid for. I would like for my miles to cover the entire cost of my trip or to convert miles back to a cash credit so that I can use that to pay for my whole trip. I spent an hour and half on the phone with customer service:booking and I only received apologies and I was told it is our policiy and we can't do anything. Very poor customer service! Frontier already has my money but I can't use it to pay for what I want to pay for.

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Frontier Airlines

Special Request issue
Reported by GetHuman5314128
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2931 others
0 customers following this

Timeline

GetHuman5314128 started working on this issue
Sep 29th, 2020 8:58pm