Three of us are traveling together on a flight from Sacramento to Austin Texas...

GetHuman4862304's Flight Inquiry issue with Frontier Airlines from May 2020

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The issue in GetHuman4862304's own words
Three of us are traveling together on a flight from Sacramento to Austin Texas *********. One of our passengers has a serious medical condition and asked in the Sacramento airport if she could not use her mask and we were assisted and agreed to honor our request. The Sacramento agent put us on the back of the airplane so's not to create any kind of disturbance. The agent in Sacramento issued us a new boarding pass and put us in the back of the plane Row ** A, B, & C from the Sacramento flight to Denver. Our request was honored on this flight (flight ****) The incident began when we boarded the plane in Denver to our destination in Austin (Flight ****). Again our new boarding passes that the agent in Sacramento had re-issued us, put us on the back seat row ** A, B, & C of the aircraft. * Immediately upon boarding the plane and entering the back of the aircraft the flight attendant stopped us and insisted that one of our members put her mask on immediately. After we were seated she persisted to verbally aggressively harass her & then put her hands three times on the member and repeated to say she will be removed off the plane instantly if she does not comply immediately and put on her mask.... Member attempted to explain to the agent that she had a condition and she was granted this right from the previous agent in Sacramento that's why we were put & rescheduled on the back of the airplane. Flight attendant exerted aggressive power over Members request and immediately stated she would be removed off of the aircraft. This verbal assault attracted the attention of another customer from a few rows up the aircraft as she was witnessing an abusive power display.... We had no knowledge of her witness until we De-boarded the flight and the witness came to us at baggage claim and stated she took pictures and would be a witness to the verbal abuse of power this flight attendant demonstrated. Witness also took pictures of the flight attendant in the back of the galley without their masks on ... The abuse didn't stop there.... during the entire flight the flight attendant sat behind us and banged on our chairs and the team of them all were snickering and talking loud and obnoxious about us behind our back's in the galley.... * I have now been in touch with the supervisor customer care for frontier Airlines and explain the situation to him in detail and he assured me that I would be sent an email regarding this incident. I have yet to receive the email from the supervisor. We have no choice but to seek legal action as the supervisor offered no assistance to us at this time regarding this incident....*Thank you,*Margaret

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Frontier Airlines

Flight Inquiry issue
Reported by GetHuman4862304
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 3208 others
0 customers following this
Items needed
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Email address on the account
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GetHuman4862304 started working on this issue
May 23rd, 2020 6:33pm
GetHuman4862304 indicated the issue is not fixed yet.
May 25th, 2020 9:19pm