Flight Insurance, Fact or Fiction?!

GetHuman4026675's customer service issue with Frontier Airlines from December 2019

Help with my Frontier Airlines issue
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Before contacting them, items GetHuman4026675 may need:
Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman4026675's own words
Catch a flight on Thanksgiving Day. ... The long term parking lot at Philadelphia International was full and the lot I was directed to by an airport employee was ONLY FOR EMPLOYEES! By the time I got to another lot, I was already running late. The driver got me to the airport and I was told that I was FIVE MINUTES late and would not be allowed to proceed. Much to my surprise, I was told I would have to purchase another ticket for the NEXT DAY! **I want to know why I had to purchase another ticket after missing my flight when I purchased flight insurance. I would like a refund for the second ticket. I was only FIVE MINUTES late!
The long term parking lot was full and the lot I was directed to by an airport employee was ONLY FOR EMPLOYEES! By the time I got to another lot, I was already running late. The driver got me to the airport and I was told that I was FIVE MINUTES late and would not be allowed to proceed. Much to my surprise, I was told I would have to purchase another ticket for the NEXT DAY! Not only did I miss Thanksgiving dinner with my family, but I incurred an additional expense which I did not anticipate.
I WANT A REFUND ON THAT SECOND TICKET!!
Approximately three years
How GetHuman4026675 fixed the problem

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Frontier Airlines

Flight Insurance
Customer service issue
Reported by GetHuman4026675
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 2051 others
0 customers following this

Timeline

GetHuman4026675 started working on this issue
Dec 2nd, 2019 5:51pm
GetHuman4026675 indicated the issue is not fixed yet.
Dec 5th, 2019 11:55pm