My name is Bernie Muller and my frequent flyer number is ***********.**I’m sitting on f...
GetHuman3787842's customer service issue with Frontier Airlines from October 2019
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The issue in GetHuman3787842's own words
My name is Bernie Muller and my frequent flyer number is ***********.**I’m sitting on flight *** seat *C from Trenton to Fort Myers on Sunday October ** with my eyes watering and my nose running. Why you ask**Ah the answer is simple—I am surrounded by dogs **—three to be precise —why may I ask do the dogs have more*rights on Frontier than people **Don’t tell me I can switch seats—because all seats are taken.**But I have a better amazing and perchance unbelievable tale:*On April * I booked this flight with a combination of points and cash ($*** which Frontier charged) and received a confirming email (see attached).**On August **th I received an email with a time change (see attached) concerning the flight.**Then I received an email on October **th reminding me to check in after **:** on Saturday.***When I went to the Frontier iPhone app and on my Laptop computer, the system would not let me complete my check in. No clue or solution was provided.**I called Frontier and was assisted by a young lady who told me I did not have enough points—only **,*** not **,***–when I pointed out I had received a confirmation and subsequent messages—she informed me that a message was sent on April * informing me I did not have enough points.**Wow my April *th messages is the confirmation email****Now since I have all of your other messages—why pray tell do I not have that one****My wife took over as I could no longer communicate with someone who kept telling me like a robot —“not enough points” instead of helping and solving the problem.**Finally a supervisor was able to cancel the original A**M*J reservation and rebook the tickets as G**UFY adding an additional $*** to the bill and informing us the ***** points were gone( as an aside so is your Frontier master card).**Several questions:**–why didn’t Frontier contact me about the issue****–why did you keep sending me affirming messages if there was a problem****–why did you wait until October **th at check in to hint at the problem—never telling me what the problem was and providing no solution either on your app or on your flyfrontier.com web site****–why did Frontier allow the reservation in the first place if there wasn’t enough points****I would be pleased if you or your representative would explain this (as an old Army guy) SNAFU to me.**MORE IMPORTANTLY: Does this mean my November—December flight D***BZ is in jeopardy for lack of points too (see attached confirmation)****Needless to say I am not a happy camper.**Please contact me on ***-***-**** to resolve.**Bernie Muller ****ImageImage*ImageImage*Image
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