My name is Bernie Muller and my frequent flyer number is ***********.**I’m sitting on f...

GetHuman3787842's customer service issue with Frontier Airlines from October 2019

Help with my Frontier Airlines issue
The issue in GetHuman3787842's own words
My name is Bernie Muller and my frequent flyer number is ***********.**I’m sitting on flight *** seat *C from Trenton to Fort Myers on Sunday October ** with my eyes watering and my nose running. Why you ask**Ah the answer is simple—I am surrounded by dogs **—three to be precise —why may I ask do the dogs have more*rights on Frontier than people **Don’t tell me I can switch seats—because all seats are taken.**But I have a better amazing and perchance unbelievable tale:*On April * I booked this flight with a combination of points and cash ($*** which Frontier charged) and received a confirming email (see attached).**On August **th I received an email with a time change (see attached) concerning the flight.**Then I received an email on October **th reminding me to check in after **:** on Saturday.***When I went to the Frontier iPhone app and on my Laptop computer, the system would not let me complete my check in. No clue or solution was provided.**I called Frontier and was assisted by a young lady who told me I did not have enough points—only **,*** not **,***–when I pointed out I had received a confirmation and subsequent messages—she informed me that a message was sent on April * informing me I did not have enough points.**Wow my April *th messages is the confirmation email****Now since I have all of your other messages—why pray tell do I not have that one****My wife took over as I could no longer communicate with someone who kept telling me like a robot —“not enough points” instead of helping and solving the problem.**Finally a supervisor was able to cancel the original A**M*J reservation and rebook the tickets as G**UFY adding an additional $*** to the bill and informing us the ***** points were gone( as an aside so is your Frontier master card).**Several questions:**–why didn’t Frontier contact me about the issue****–why did you keep sending me affirming messages if there was a problem****–why did you wait until October **th at check in to hint at the problem—never telling me what the problem was and providing no solution either on your app or on your web site****–why did Frontier allow the reservation in the first place if there wasn’t enough points****I would be pleased if you or your representative would explain this (as an old Army guy) SNAFU to me.**MORE IMPORTANTLY: Does this mean my November—December flight D***BZ is in jeopardy for lack of points too (see attached confirmation)****Needless to say I am not a happy camper.**Please contact me on ***-***-**** to resolve.**Bernie Muller ****ImageImage*ImageImage*Image

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Frontier Airlines

Customer service issue
Reported by GetHuman3787842
Oct 18th, 2019 - 3 years ago
Seen by 6 customers so far
Similar issue to 9445 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account


GetHuman3787842 started working on this issue
Oct 18th, 2019 1:13pm
GetHuman3787842 indicated the issue is not fixed yet.
Oct 18th, 2019 5:26pm
GetHuman3787842 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 5:26pm