I will be traveling from (TPA) to (TTN) on Friday ********** **:** AM on F* ***. This t...

GetHuman3667939's customer service issue with Frontier Airlines from September 2019

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The issue in GetHuman3667939's own words
I will be traveling from (TPA) to (TTN) on Friday ********** **:** AM on F* ***. This trip is being taken to carry my daughter's cremains to be buried in NY on Saturday ********. The Wood Box is a TSA approved container which I will be carrying on board as an extra carry on which must go on the belt through the X-Ray. I spoke to customer service to make this perfectly clear that (TSA) does not want any other item to be on the belt until the box containing the cremains has gone through the processing. I spoke to two different individuals with whom I had trouble understanding their Asian accented English and asked to speak to an American English speaking customer relations agent which they were unable to do and they wanted to transfer me to (TSA) instead.

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Frontier Airlines

Customer service issue
Reported by GetHuman3667939
Sep 28th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 9341 others
0 customers following this

Timeline

GetHuman3667939 started working on this issue
Sep 28th, 2019 8:34pm

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