Our family traveled to New Orleans and we paid for one bag . The bag never left CVG. We...

GetHuman2987964's customer service issue with Frontier Airlines from May 2019

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The issue in GetHuman2987964's own words
Our family traveled to New Orleans and we paid for one bag . The bag never left CVG. We flew to Austin amd the plane was overbooked. LATE AT NIGHT MY HUSBAND HAD TO PAY FOR a one way ticket ***.**. HE WAs RECEIVING AN AWARD THAT Friday.*THE BAG NEVER LEFT CVG.My daughter didn't have any toiletries , makeup, perfume, or clothing. We were told by Angel to buy clothing but the person in Austin said No.*SHE NEVER SENT THE BAG TO US. *WE LEFT TO GO BACK TO CVG three days later. That agent sent the bag to New Orleans. We asked that the bag come to CVG in time to make a business trip to NYC. IT NEVER CAME TFor the ENTIRE TRIP FOR six additional days.The bag came one day before the business trip was over.*NO ONE GAVE A TICKET VOUCHER FOR JOHN WASHINGTON AND NOTHING WAS DONE FOR RACHEL WASHINGTONS MISSING BAG OR RECEIPTS.WE CALLED AND E MAILED EVERYONE INVOLVED NOTHING WAS DONE.*THE FAMILY TRAVELED AS JIM and Janette Washington .John , RACHEL, and Yvonne Washington. *Emaila used were *****@***.com*And YRAEJ@FUSE. NET**What are you going to do about this dilemna.

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Frontier Airlines

Customer service issue
Reported by GetHuman2987964
May 27th, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 7519 others
0 customers following this

Timeline

GetHuman2987964 started working on this issue
May 27th, 2019 3:55pm

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