I spoke to a supervisor about my “missed” flight and he was very snarky and rude. His n...

GetHuman2912703's customer service issue with Frontier Airlines from May 2019

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The issue in GetHuman2912703's own words
I spoke to a supervisor about my “missed” flight and he was very snarky and rude. His name was Zack ********I need to speak to another supervisor.*I need my flight rescheduled or credited back to my membership account. *I was sent a conformation email with no terminal information, just a dash -*I arrived * hours before my flight, wandering around the ticketing area I couldn’t find frontier...strange...I asked and was informed that frontier was at the “south terminal” ** minutes away from the airport and that the shuttle was “down” well they got the shuttle up and running, but by the time I made it to the front desk *:**, they informed me that I couldn’t get on my flight, but that I could get on one on Wednesday no extra charge. Well I left the airport, carrying * screaming children all by myself accumulating numerous expenses not knowing what to do... I called the supervisor and explained to him what happened, he must love his job and just wait for escalated calls to power trip on.*I just need my flight rescheduled to Wednesday at no charge like the desk told me I could do...or have the flight credited back to my account.

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Frontier Airlines

Customer service issue
Reported by GetHuman2912703
May 13th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 7239 others
0 customers following this

Timeline

GetHuman2912703 started working on this issue
May 13th, 2019 11:52am

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