I have a oneway flight on June **th, ****.*Flight F* *** one way from Denver to Portlan...

GetHuman2895031's customer service issue with Frontier Airlines from May 2019

Help with my Frontier Airlines issue
The issue in GetHuman2895031's own words
I have a oneway flight on June **th, ****.*Flight F* *** one way from Denver to Portland ME.*I'm bringing my dog on the flight since we're both moving to Maine. I talked to customer service and told the representative that "Bonnie"is a both a physical and mental support dog. She told me not to check the pet box that charges the **$ pet cost for in cabin transport.*She told me just to send the * forms from website: *) Animal Behavior Ack and *) Medical*mental health professional info form filled out by my doctor. She said that I need to submit the forms ** hours before my flight leaves Denver. Is this the correct protocal? We'll I be able to bring Bonnie on the plane even if others on the flight have booked a dog on this same flight.? I'd rather go back (if I can) and pay the $** per pet fee, so we're gauranteed that Bonnie can fly with me. *Please let me know*Thanks*Jane L Johns.
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Frontier Airlines

Customer service issue
Reported by GetHuman2895031
May 9th, 2019 - 2 mons ago
I have an issue with Frontier Airlines too
Fixed
Seen by 6 customers so far
Similar issue to 7189 others
0 customers following this
Items needed
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Timeline
GetHuman2895031 started working on this issue
May 9th 7:56pm
GetHuman2895031 confirmed the issue is fixed. Hooray!
May 9th 8:03pm