When I booked my emergency flight on January **th I was told I had to pay for my carryo...

GetHuman1993991's customer service issue with Frontier Airlines from February 2019

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The issue in GetHuman1993991's own words
Possible refund of carryon fee because several people stored their under seat items in the overhead. Thank you ... When I booked my emergency flight on January **th I was told I had to pay for my carryon to go in the overhead bin. I paid $**.**. I had my handbag which I stored under the seat in front of me as directed by recorded message on plane. Then I see people all around me putting their backpacks & purses in the overhead also. Why should I pay extra while others didn’t & the flight attendants said nothing. That’s a little unfair wouldn’t you agree? I need to book a return flight home soon. Thank you for your time
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Frontier Airlines

Carryon fee
Customer service issue
Reported by GetHuman1993991
Feb 18th, 2019 - 8 mons ago
I have an issue with Frontier Airlines too
Not resolved
Seen by 6 customers so far
Similar issue to 5496 others
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GetHuman1993991 started working on this issue
Feb 18th 3:29am
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Feb 18th 4:17am