We came from Chicago to Cancun on ********** with no luggage issues. When we were trave...

GetHuman1969531's customer service issue with Frontier Airlines from January 2019

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The issue in GetHuman1969531's own words
We came from Chicago to Cancun on ********** with no luggage issues. When we were traveling back we had same luggage and made me pay $** for the luggage. We all had the same bag. We were ** of us and had Same exact carry on bags but only my carry on bag they made me pay $**. The super visor Selene Gomez at the frontier desk at the airport was very rud. She said people in Chicago don’t do thief job right. I did not like the way I was treated. I felt Racism. I need my money back. Please call me at(***) ***-**** or contact me by my e-mail Taral***@ Hotmail.com**Thank you*Vidiya Patel
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Frontier Airlines

Customer service issue
Reported by GetHuman1969531
Jan 15th, 2019 - 9 mons ago
I have an issue with Frontier Airlines too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman1969531 started working on this issue
Jan 15th 4:08pm