Long story short I have a credit with Frontier that I must use by tomorrow. I booked my...

GetHuman-angiemxw's customer service issue with Frontier Airlines from December 2018

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The issue in GetHuman-angiemxw's own words
Long story short I have a credit with Frontier that I must use by tomorrow. I booked my flight at the end of February into March. When it came time to pay I put in my code (for my credit) like I was supposed to and hit hit enter like I was supposed to to pay and it didn’t reflect my credit and I paid the full amount. I have a credit of $***.**. I then went immediately back in and tried to cancel the flight and was just going to call and have it booked thru one of your agents. I don’t see that’s its been cancelled. When I look it still shows me I have the flight and paid full price. When this whole thing got messed up in September (which is why I have the credit to begin with) the incorrect e-mail was put into your system. I don’t know if that’s part of the issue or not. My correct e-mail is *****@***.com However you have it in your system as *****@***.com When trying to book this last night I did take out the insurance. Please advise what I need to do to get this taken care of quickly since tomorrow December * is my deadline.
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Frontier Airlines

Customer service issue
Reported by GetHuman-angiemxw
Dec 2nd, 2018 - 6 mons ago
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Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman-angiemxw started working on this issue
Dec 2nd, 2018 7:32pm