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Before contacting them, items GetHuman-ginrio may need:
Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman-ginrio's own words
I faxed you all the information **-**-** regarding the cancellation of F* **** on **-**-**. I was able to get a flight on Southwest and provided you my proof of payment, SW boarding passes, etc. My trip confirmation * was DCWTGK for Virginia Shumar Clark. Please advise me of the status of my refund. I understand it may take up to * weeks, but I'd like to know you received my paperwork and it has been accepted. Thank you!
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