a Frontier ticket was purchased for Dametrie White through CheapO airlines - Booking...

GetHuman-jonbecks's customer service issue with Frontier Airlines from November 2018

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The issue in GetHuman-jonbecks's own words
a Frontier ticket was purchased for Dametrie White through CheapO airlines - Booking *********. Flight **** MEM to DEN Sep **th Conf. FGIMYB - Connect to flight *** DEN to SLC Sep **th Conf. NG*V*B. The flight cancelled out of Memphis. When Frontier was called to book him on another flight, we were told that the next Frontier flight available from MEM to SLC was several days later. Dametrie is a ** year - did not have any money - did not have a cell phone. I am his uncle and purchased a ticket on Delta for Dametrie White on Sep **th to get him to SLC. I called a Frontier booking agent asking how to get reimbursed for the Delta ticket that replace the cancelled Frontier flight. I was directed to submitted a request for reimbursement on the Frontier website after talking with the Frontier agent. I submitted the Delta ticket purchase and the information that was requested for Jon Beckstead as the purchaser. I received a Reference number from the website after I submitted on-line. The Ref *******-******. I have not heard back from Frontier or received a reimbursement for the replacement ticket for Dametrie White. Please advise. You can call my cell phone anytime ***-***-**** or reply to the e-mail submitted. It going on * weeks without any reply.
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Frontier Airlines

Customer service issue
Reported by GetHuman-jonbecks
Nov 5th, 2018 - 7 mons ago
I have an issue with Frontier Airlines too
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Seen by 7 customers so far
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GetHuman-jonbecks started working on this issue
Nov 5th, 2018 8:18pm