My frontier member number is ***********. I made an award reservation (confirmation QY...

GetHuman1470613's customer service issue with Frontier Airlines from November 2018

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My frontier member number is ***********. I made an award reservation (confirmation QY*RKG) and paid for the ***.** in fees using my Frontier World Mastercard. According to the card agreement, a benefit of this card is "Award redemption fee waiver*when you book an award ticket and use your Frontier Airlines World Mastercard to pay the related taxes and fees, starting from $*.** for a one-way ticket." However, I have not received any credit for these fees.
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Frontier Airlines

Customer service issue
Reported by GetHuman1470613
Nov 2nd, 2018 - 2 mons ago
I have an issue with Frontier Airlines too
Fixed
Seen by 4 customers so far
Similar issue to 3307 others
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman1470613 started working on this issue
Nov 2nd 2:22pm
GetHuman1470613 confirmed the issue is fixed. Hooray!
Nov 5th 3:36pm
GetHuman1470613 confirmed the issue is fixed. Hooray!
Nov 5th 3:36pm
GetHuman1470613 confirmed the issue is fixed. Hooray!
Nov 5th 3:45pm