We flew from Madison, WI to Denver Colorado on frontier flight ****. My two daughters h...

GetHuman-kacieung's customer service issue with Frontier Airlines from October 2018

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The issue in GetHuman-kacieung's own words
We flew from Madison, WI to Denver Colorado on frontier flight ****. My two daughters have a hockey tournament here and our * hockey sticks in a single black hockey stick bag didn’t show up. When I went to the counter at frontier the staff inside basically acted like it wasn’t their problem and told me we shouldn’t fly with oversized baggage or sporting gear. Then proceeded to inform me that we can rent hockey sticks and that they will reimburse us for up to $***. First off you can not rent a hockey stick that is formed specifically for our daughters. We have $*,*** worth of hockey sticks plus money in travel to a tournament and they play tomorrow morning before any place opens even if we could get another hockey stick. I am unimpressed with how rude your staff were and acting like it was our fault for choosing to fly with your company and to fly with hockey gear. We are having further incurred expenses and having to miss games because of all of this.

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Frontier Airlines

Customer service issue
Reported by GetHuman-kacieung
Oct 26th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3164 others
0 customers following this

Timeline

GetHuman-kacieung started working on this issue
Oct 26th, 2018 1:45am

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