Months in advanced, my wife and I booked flights for a New Orleans MSY trip. For no re...
GetHuman1382967's customer service issue with Frontier Airlines from October 2018
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The issue in GetHuman1382967's own words
Months in advanced, my wife and I booked flights for a New Orleans MSY trip. For no reason at all I received a text after midnight less then ** hours from our return flight time, "Flight has been cancelled". Fortunately I allowed the system to send me flight updates via text. We had to scramble at *am to find the best solution to get us a flight home. For over One Thousand dollars I was able to book * tickets home on an American Flight leaving at *am which meant leaving for the airport just two hours after the very stressful scramble online to find and book the alternate flight. My family and I have had nothing but STRESS when attempting to travel via Frontier due to flight cancellations after midnight the day of travel. In my many years of work travel I have NEVER had an airline cancel ever. My family deals with Frontier on occasion and has had multiple cancellation issues. Our biggest issue with all this besides the STRESS is that our payment is from our Debit Visa cards which is the same as laying out our cash. Booked months ahead with cash and then to get home - almost double the cash outlay to get home at the tail-end of a cash rich vacation. The money isn't there but we have to make it happen and we are extremely disappointed with the lack of trust we have with you as our selected airline. FLIGHT: **** New Orleans to Philadelphia **-**-****, Q***YI
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