My wife and I are traveling with our * year old and ** month old daughters. On Septembe...
GetHuman1172634's customer service issue with Frontier Airlines from September 2018
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The issue in GetHuman1172634's own words
My wife and I are traveling with our * year old and ** month old daughters. On September **th our flight from Islip, New York to Orlando, Florida was delayed * hours (flight ****). During the course of the delay there was little to no communication from Frontier employees as to how long the delay would be. There was no attempt to make any reasonable effort to put my family on an alternate flight. Our kids had been awake since *:** am and my family spent the better part of the day at the airport waiting. If you have kids I’m sure you can understand what it was like trying to entertain two toddlers who haven’t slept in a small airport. Due to the extensive delay we missed our connecting flight to bring us to our final destination. Frontier doesn’t fly to our final destination so we had pre booked a connecting flight with a separate airline. Luckily that airline was gracious and kind enough to understand our predicament and refunded us our money. Since we missed our connecting flight and there were no other reasonable flights to our final destination my wife and I had to rent a car and drive * and a half hours to get to our destination. Ultimately we missed my brothers wedding rehearsal and dinner with our family. To add insult to injury the car seats we are traveling with one was broken by Frontier during transport. My wife and I have flown multiple times with car seats and have never experienced any problems (the seats are valued at $*** a piece). To make the situation worse another passenger accidentally took our luggage. Frontier didn’t notify us until * hours after we had landed. As a consultation Frontier provided us with (*) $** vouchers for the extensive delay of the flight and $** for the luggage fee. We don’t want vouchers or money back. My wife and I simply want to change our flight on September **nd at **:**pm to Sunday September **rd at *:** am since we lost an entire day from the delay and waiting for our luggage which we don’t think is unreasonable. My wife called to inquire about the flight change and not only were the employees not empathetic to the situation they were completely rude and nasty. I understand there are things out of Frontier’s control such as passengers taking luggage, delays, etc. I’m asking for help and understanding to change our flight to make things right. We would like to use the vouchers to assist with the cost of the change. Sorry for the dissertation. Please call (***)-***-**** or email me. Thank you for your time.
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