Missed wake*funeral of grandfather after surviving Hurricane, thanks, Frontier!
GetHuman1163690's customer service issue with Frontier Airlines from September 2018
Help with my Frontier Airlines issue
Next: our robot will wait on hold for GetHuman1163690 to get a Frontier Airlines rep on the line!
Always use the GetHuman Phone tocall Frontier Airlines. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1163690 may need:
Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
The issue in GetHuman1163690's own words
After surviving hurricane Flo in NC, my daughter had to be informed her grandfather died on *******. We booked a flight for her and her baby to come home for wake*funeral scheduled for today ******* at *:**p to Portland, Me. She arrived at airport and checked in early. She waited all day for a flight that was finally cancelled at *:**p with very few flights left to this area. I got on the phone to help her, and COULD NOT get a human for the longest time. When I finally got a human, I waited on hold for over an hour for help. My daughter couldn’t find her bags right away and when she finally got to the desk, she was told the next flight that could be arranged for her was *******-her return date, and we’ll after wake*funeral. My daughter, exhausted from days of no sleep dealing with Hurricane, grief from her loss, and managing her baby in an airport all day (sandwich $***milk $*), calles her husband to pick them up and return home-sad and overwhelmed. What is the appropriate compensation for this kind of treatment and to miss a funeral???? What is our compensation for our frustration for dealing with this level of customer service and ultimately being separated from our daughter during this sorrowful time. This is shameful treatment!!
double refund of tickets and a public apology.
Shared story on Facebook and encouraged others to “Share”
I have an issue with Frontier Airlines too
How GetHuman1163690 fixed the problem
We are waiting for GetHuman1163690 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.