Missed wake*funeral of grandfather after surviving Hurricane, thanks, Frontier!

GetHuman1163690's customer service issue with Frontier Airlines from September 2018

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Help with my Frontier Airlines issue
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The issue in GetHuman1163690's own words
After surviving hurricane Flo in NC, my daughter had to be informed her grandfather died on *******. We booked a flight for her and her baby to come home for wake*funeral scheduled for today ******* at *:**p to Portland, Me. She arrived at airport and checked in early. She waited all day for a flight that was finally cancelled at *:**p with very few flights left to this area. I got on the phone to help her, and COULD NOT get a human for the longest time. When I finally got a human, I waited on hold for over an hour for help. My daughter couldn’t find her bags right away and when she finally got to the desk, she was told the next flight that could be arranged for her was *******-her return date, and we’ll after wake*funeral. My daughter, exhausted from days of no sleep dealing with Hurricane, grief from her loss, and managing her baby in an airport all day (sandwich $***milk $*), calles her husband to pick them up and return home-sad and overwhelmed. What is the appropriate compensation for this kind of treatment and to miss a funeral???? What is our compensation for our frustration for dealing with this level of customer service and ultimately being separated from our daughter during this sorrowful time. This is shameful treatment!!
double refund of tickets and a public apology.
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Frontier Airlines

Customer service issue
Reported by GetHuman1163690
Sep 19th, 2018 - 6 mons ago
I have an issue with Frontier Airlines too
Not resolved
Seen by 4 customers so far
Similar issue to 2447 others
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Timeline
GetHuman1163690 started working on this issue
Sep 19th, 2018 12:54am
GetHuman1163690 shared this issue with friends on Facebook
Sep 19th, 2018 12:55am