I booked a flight with Frontier Airlines on Sept. **th at *:**pm. My conformation code...
GetHuman1133967's customer service issue with Frontier Airlines from September 2018
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The issue in GetHuman1133967's own words
I booked a flight with Frontier Airlines on Sept. **th at *:**pm. My conformation code is J*LPXZ. The flight is to visit Des Moines University for a graduate school interview. The day after, Sept. **th, at approx *:**pm I discovered there is a conflict with my interview time as well as my husbands interview time, who will also be interviewing at Des Moines University for graduate school. I will have to travel to Des Moines a day earlier and leave at a different time as well. I understand there is a ** hour refund policy. I tried to call a representative immediately after I discovered I needed to cancel my flight (about **.* hours after booking the flight), but due to Frontier's fully automated system I could not talk to a representative about my situation. Because I was just two hours late in cancelling my flight I want to request a full refund and believed the best way of doing so would be to speak with a representative. I am still requesting a full refund and feel this is a reasonable request due to the difficulty I had in contacting a Frontier representative and the fact I tried to cancel only two hours later than the guaranteed full refund time frame. I would have had the request in sooner if it weren't for the difficulty in contacting someone. Please consider my situation.
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