arrived at airport at noon on *******.*airline confirmation fyr**a . flight was from d...

GetHuman987662's customer service issue with Frontier Airlines from August 2018

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The issue in GetHuman987662's own words
arrived at airport at noon on *******.*airline confirmation fyr**a . flight was from detroit, mi to orlando, fl. and upon arrival at airport was told that the flight was cancelled and all passengers need to go on line and rebook. **i immediately called the company that we booked this flight on and they claimed they had no report that the flight was cancelled and after ** min on the phone they finally acknowledged that frontier cancelled the flight and could not provide us with a reason for the cancellation.*we rebooked a one way ticket for * people to get us to florida that day since we had a hotel and car waiting for us upon arrival. **we were told we need to pay for our new flight tickets and baggage costs and that we needed to fill out papers on line to get reimbursed. *we were provided a letter giving us option * or * but i don't know where to find it. please help.
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Frontier Airlines

Customer service issue
Reported by GetHuman987662
Aug 13th, 2018 - a yr ago
I have an issue with Frontier Airlines too
Not resolved
Seen by 5 customers so far
Similar issue to 1669 others
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
GetHuman987662 started working on this issue
Aug 13th, 2018 9:13pm