Trip Confirmation *: J*CT*L*Original departure was July ** Flight ****. Frontier cancel...

GetHuman-jgdbleon's customer service issue with Frontier Airlines from August 2018

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The issue in GetHuman-jgdbleon's own words
Trip Confirmation *: J*CT*L*Original departure was July ** Flight ****. Frontier cancelled this flight. Were able to get moved to following day but due to a last minute gate change, we missed the flight. Talked to many agents at airport about going stand-by but were told we had to buy a whole new ticket at current prices. Tried to cancel return flight but system said that was not an option. I think we should get a refund for at least the return flight on Tuesday July ** because it was apparently cancelled by Frontier as soon as we missed our flight on Saturday. Also, is it your policy to not help customers try to go stand-by on a later flight at no additional charge? Every other airline I have ever flown would have helped with this.
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Frontier Airlines

Customer service issue
Reported by GetHuman-jgdbleon
Aug 13th, 2018 - a yr ago
I have an issue with Frontier Airlines too
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GetHuman-jgdbleon started working on this issue
Aug 13th, 2018 7:08pm