I would sincerely appreciate if you could extend the expiration date of the voucher. F...
GetHuman842420's customer service issue with Frontier Airlines from July 2018
Help with my Frontier Airlines issue
The issue in GetHuman842420's own words
I would sincerely appreciate if you could extend the expiration date of the voucher. Frontier has cut back on so many destinations from MSY that I have had a difficult time finding a flight. Even now, I am trying to fly to*from NYC this fall and there appears to be no flight options.* *Frontier cancelled the original flight (see below) and provided a credit but now I can’t even use my credit. **Last – as I looked at this credit I noticed that, despite repeatedly making clear that the credit was to be issued in my name, Laura Blackman, I see that it was issued in my cousin’s name. As I explained in depth, my cousin lives in England and cannot fly Frontier. I bought the ticket for her* I was the one who was inconvenienced when Frontier cancelled as I then had to find a replacement ticket* and I was the one who was to be made whole by any * *Your help would be greatly appreciated.* *Laura Blackman*Discount Den member* * *From: DoNotReply@FlyFrontier.com *DoNotReply@FlyFrontier.com**Sent: Monday, January **, **** **:**:** AM*To: *****@***.com*Subject: Your Frontier Airlines Certificate * *Judith,*We're committed to providing our guests a better travel experience and are sorry we did not provide the level of service necessary to fulfill that commitment. **Along with our sincere apologies, we have issued an electronic voucher in the amount of $***, which provides a discount on your next Frontier Airlines flight.**To redeem your voucher, visit www.flyfrontier.com and go through the flight booking process. When you arrive at the payment screen, select ADD VOUCHER HERE then enter voucher number: ***************** - Judith Wadsworth**This voucher must be redeemed by April **, ****, but you do not have to travel within this timeframe. Future travel may be booked out as far as Frontier's schedule allows.**While we recognize this does not change the time and inconvenience lost, we hope that you will choose to fly with us again.
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