I would like to cancel my flight before the **hours are up for cancellation and I have...

GetHuman-yazzmele's customer service issue with Frontier Airlines from June 2018

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If you are looking to cancel a flight with American Airlines then you will need to either call American or the 3rd party company you used to buy your flights.
The issue and preferred resolution, in GetHuman-yazzmele's own words:
I would like to cancel my flight before the **hours are up for cancellation and I have been on hold for an hour! Cell: (***)-***-**** ! The last names for the * tickets are Valenzuela and Melero I*ZT*S conformation code. Flights to be cancelled are from El Paso, TX to Cancun, MEX.
I trust that Frontier Airlines will make this right and come up with a resolution that is fair.
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Frontier Airlines

Customer service issue
Reported by GetHuman-yazzmele
Jun 25th, 2018 - 2 mons ago
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman-yazzmele started working on this issue
Jun 25th 6:53am