My flight has already been booked for my elderly mother, but when I made the reservatio...

GetHuman-manotone's customer service issue with Frontier Airlines from June 2018

Help with my Frontier Airlines issue
The issue in GetHuman-manotone's own words
My flight has already been booked for my elderly mother, but when I made the reservation, I did NOT secure baggage because I wanted to confirm with her as to what she she would be bringing. I now need to add*purchase baggage for the flight, but the Manage section doesn’t allow for it. Please help.
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Frontier Airlines

Customer service issue
Reported by GetHuman-manotone
Jun 24th, 2018 - 6 mons ago
I have an issue with Frontier Airlines too
Fixed
Seen by 4 customers so far
Similar issue to 693 others
0 customers following this
Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman-manotone started working on this issue
Jun 24th 9:17pm
GetHuman-manotone indicated the issue is not fixed yet.
Jun 25th 10:54pm